Privacy Policy

1. Introduction

punterplay.co.uk ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (email address, name)
• Age verification information
• Communication preferences
• Any information you voluntarily provide through contact forms or surveys

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our website services
• To verify your age (18+ requirement)
• To improve our website and user experience
• To analyze website traffic and usage patterns
• To respond to your inquiries and provide customer support
• To comply with legal obligations
• To prevent fraud and ensure website security

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: To operate and improve our website, analyze usage, and prevent fraud
• Consent: For cookies and marketing communications (where applicable)
• Legal Obligation: To comply with age verification requirements and other legal duties
• Vital Interests: To protect users from harm related to gambling

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and age verification
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences or our cookie consent banner.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in website operation
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Age verification data: Retained for the duration of your visit
• Analytics data: Typically retained for 26 months
• Contact information: Retained until you request deletion
• Legal compliance data: Retained as required by law

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Not to be subject to automated decisions

To exercise these rights, please contact us using the information provided in Section 12.

10. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):