Contact Us
Last updated: September 8, 2024
Get in Touch
We value your feedback and are here to help with any questions or concerns you may have. Whether you're a player looking for casino recommendations, a casino operator interested in partnership opportunities, or someone with general inquiries, we're here to assist.
Contact Information
General Inquiries
Email: info@punterplay.co.uk
Response Time: Within 24-48 hours
Partnership Opportunities
Email: partnerships@punterplay.co.uk
Response Time: Within 48-72 hours
Technical Support
Email: support@punterplay.co.uk
Response Time: Within 24 hours
Legal & Compliance
Email: legal@punterplay.co.uk
Response Time: Within 48 hours
What We Can Help With
For Players
- Casino recommendations and reviews
- Questions about bonuses and promotions
- Responsible gambling resources and support
- Technical issues with our website
- Feedback on our reviews and content
For Casino Operators
- Partnership and affiliate opportunities
- Review requests and submissions
- Advertising and promotional opportunities
- Compliance and regulatory questions
- Technical integration support
For Media & Press
- Industry insights and expert commentary
- Press releases and media inquiries
- Interview requests
- Data and statistics requests
Frequently Asked Questions
How do you choose which casinos to review?
We only review casinos licensed by the UK Gambling Commission (UKGC). Our selection process considers factors such as game variety, bonus offers, customer support, and overall player experience.
Are your reviews unbiased?
Yes, we maintain strict editorial independence. While we may receive compensation from featured casinos, our reviews are based on objective criteria and real player experiences.
How often do you update your reviews?
We regularly update our reviews to reflect current information, including changes in bonuses, game offerings, and overall casino performance.
Can I suggest a casino for review?
Absolutely! We welcome suggestions from players. Please email us with the casino name and why you think it should be reviewed.
Response Times
We strive to respond to all inquiries promptly:
- General Questions: 24-48 hours
- Technical Issues: 24 hours
- Partnership Inquiries: 48-72 hours
- Legal Matters: 48 hours
- Urgent Issues: Same day (when possible)
Business Hours
Our team is available Monday through Friday, 9:00 AM to 6:00 PM GMT. While we may respond to emails outside these hours, please expect longer response times for non-urgent matters.
Privacy and Data Protection
Any information you provide to us will be handled in accordance with our Privacy Policy and UK GDPR regulations. We will never share your personal information with third parties without your explicit consent.
Feedback and Suggestions
We continuously strive to improve our services and welcome your feedback. If you have suggestions for new features, content, or improvements to our website, please don't hesitate to reach out.
Your input helps us provide better service to all our users and maintain our position as a trusted resource for UK online casino information.